I thought they would have given it all back – normally their first position is to chance their arm and say no/not mention , second time they’re more amenable. Anyway I’ve just checked and rest of the money is in the bank already within 8 hours of clicking withdraw Next question is why then did they close the account? It is not sufficient merely to prevent an individual from withdrawing funds from their customer account whilst still accepting wagers from them. But yes, they should have not allowed you to open an account with RB – though it’s phrased in the LCCP as ‘reasonable steps’. Should I complain and get them to refund the £450 i Lost as i would not have been able to withdraw had i won and it was an unknown they are part of the same casino group.
Using strong passwords, secure payment options, and setting limits is the safest approach to maintaining control. Players should avoid unlicensed or copycat sites that lack transparency. Always check that the site displays its official licence number and contact information. Players can also take advantage of advanced RTP values, custom bonus structures, and unrestricted gameplay features such as auto-spins and bonus purchases.
Ive had a response just asking for bank statement and payment card (some numbers blanked out) before they come back with anything so hopefully fingers crossed I do believe their systems should be able to detect a self excluded account in their group much sooner than me depositing a larger sum. Also, if you don’t have a gambling problem it’s probably best to use the close account option, not the SE one. UKGC have stopped short of saying ‘refund their deposits’, though it is inferred from the last sentence. Last week i opened an account with Redbet and deposited £500, i Lost £450 and left £50 in the account to Play later Few months back i had an account with Mr Green casino and i decided to self exclude myself from it.
Overall, think you’ll have to be extremely lucky to get anything – maybe deposits back at a push. If they got a ‘negative’ response, not the casinos fault The use of third party funds should have been flagged at the time and I have never known a casino to not give a second chance when this happens.
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Gamstop is used by over half a million people in the UK. Anyway perhaps not the best time and place for that rant. Something like this would make people consider the worst things… I’m appalled that this is possible, sod my situation what about all the other people they’ve ripped off.
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Your absolutely right that they wouldn’t have paid you if you had won, that being the case though wouldn’t they also have to refund your deposits at that time as well? Remember that the role of a ADR, to my knowledge, doesn’t include ruling whether a casinos self exclusion scheme is effective. I have also requested a refund of all deposits as I know had I have won and tried to withdraw the winnings they most likely would have refused me due to the self exclusion.
My friend said “I’m Gamstopping”, so I did it too – there’s better things to spend my money on. I was gambling every day on football matches I didn’t even care about. Blocking yourself from using apps and websites could be just what you need. Non-GamStop sites give them that option.
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First of all, really sorry about your gambling problems. I asked them what there timescales were for responses to complaints and also asked for a copy of their complaint procedure but they just responded with a standard acknowledgment. They replied to me immediately and told me to contact Gamstop and suspended my account.
- Leading overseas casinos also promote links to organizations like GamCare and Gambling Therapy to encourage balanced play.
- Had you Lost 10k, then you have said you Gamstopped and want your deposits back?
- 100 quid spins must be the default spin size for gambling issues
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If it stops being fun, it’s time to take a break. Just be aware that some payment methods may take longer or come with fees, depending on the casino. So, while you can access these sites, you should be extra careful and always read the terms and conditions.
I’m hoping and praying for my money back. Even a very similar amount of money.. I did as they wished and recieved confirmation that my account was verified. Moved home and set up a new account. Yes they did give it all back and i hope others see this thread and mail the relevent casino and get just as positive news as i did with little effort.
Many social media platforms also have their own controls that you can use to help avoid posts and ads related to gambling. Install gambling blocking software on phones, tablets and computers to add another layer of protection. The Bingo Association supports people in blocking themselves from land-based bingo premises across Great Britain. These are practical controls that can put barriers between you and gambling. Verification can help ensure real people are writing the reviews you read on Trustpilot. We use dedicated people and clever technology to safeguard our platform.
Top-rated examples include casinos licensed in Curaçao or Malta that serve UK players through dedicated English-language non gamstop online casinos uk sites with strong customer support. While UK-licensed casinos banned this feature under tighter regulation, non-Gamstop sites continue to offer it — allowing players to experience games in their full, unrestricted form. From that date on all online casinos stopped contacting me by email and upon checking my online casino accounts I was not able to log in to any of them which of course is the point of self exclusion. One reason players like these casinos is the wide variety of deposit and withdrawal options.
The freedom these platforms grant should always come with personal accountability, ensuring entertainment stays within recreational boundaries. Live dealer games, powered by Evolution and Vivo Gaming, feature real-time interaction with professional croupiers. Slots range from timeless NetEnt titles like Starburst to modern 3D games from Pragmatic Play, ELK Studios, and Nolimit City. This option significantly speeds up gameplay and appeals to those who prefer high-volatility action. Before claiming, it’s essential to read wagering conditions carefully, ensuring that the bonuses align with individual gaming preferences and budgets. Players can also benefit from ongoing loyalty schemes, reload bonuses, and VIP programs that reward consistent play.
This account has been opened for 4 months they have allowed deposits and paid out multiple times in various amounts . Last week i opened an account with Redbet and deposited £500, i lost £450 and left £50 in the account to play later The casino in question is a participating company with gamstop and they are regulated in the uk and are registered with the gambling commission. As a gambling addict I of course then went to my casino account and was shocked to see that not only did it let me log in but also let me deposit funds.